Privacy Statement

Motsepe Wealth regards careful management of your personal information as a fundamental responsibility. We collect and use data transparently for specific purposes and in accordance with applicable law, including the Protection of Personal Information Act (POPIA) where applicable. This notice explains what we collect, why we use it, how long we keep it and the measures used to protect it.

1. Responsible party

Where privacy legislation identifies a responsible party, your personal information is processed by the website operator and the Motsepe Wealth platform. The legal notices on this site provide contact details and additional information. You may also send privacy-related questions to our data protection officer.

2. Personal information collected

We gather and use only the information reasonably required to provide the service, comply with legal obligations and protect the platform. This can include:

Identity details: your first name, surname and date of birth, used to confirm age and identity.
Contact details: email address, optional phone number, country of residence and, where applicable, residential or postal address.
Account and payment data: payment details, deposits, withdrawals and transaction history.
Technical and usage data: IP address, browser type, device information, login times and connection logs.
Verification records: identity documents, address evidence and other material required for KYC/AML checks when the law calls for them.

We generally avoid collecting special categories of personal information, such as medical information or religious views, unless the law requires it or you give explicit permission.

3. Sources of information

We collect information through several secure sources:

Details you provide: for example, when opening an account, updating your profile, completing verification or contacting us through a form.
Data collected automatically: such as cookies, server logs, usage analytics and device-related technical information generated while using the platform.
Data supplied by other organisations: including payment providers handling deposits or withdrawals, KYC/AML screening services and social login providers where you have authorised access.

4. Purposes of processing

We process personal information only for legitimate, specific and clearly communicated purposes:

Opening, maintaining and managing your account, together with delivering platform features.
Processing and safeguarding payment activity, including deposits and withdrawals.
Handling support enquiries and providing assistance relevant to your request.
Fulfilling legal and regulatory responsibilities, including KYC, AML and tax obligations.
Securing information and identifying fraud, misuse and attempted unauthorised access.
Evaluating the user experience and developing improvements to the platform.
Delivering marketing or service information only where you have specifically opted in.

5. Legal bases for processing

To fulfil a contract with you or take requested steps before a contract is formed.
To comply with legal requirements, including measures intended to combat money laundering.
To pursue legitimate business needs, such as maintaining platform performance, continuity and security.
On the basis of your clear consent, including for promotional messages or optional functions.

6. Information disclosure

We share information only where necessary and with carefully chosen service partners:

Banks and payment providers that support deposit and withdrawal processing.
Specialist providers conducting KYC and AML checks.
Technology, hosting and cloud vendors operating under appropriate data-processing arrangements.
Analytics and security providers that use anonymised or pseudonymised data where reasonably possible.
Professional consultants, including legal and tax advisers, where their expertise is needed for compliance matters.
Courts or public bodies where disclosure is legally required or necessary to establish, exercise or defend legal rights.

We do not trade your personal information or provide it to other parties for their independent commercial use.

7. International transfers

Certain providers, including hosting and analytics companies, may be located outside South Africa. In those cases, we apply protections required by relevant privacy legislation, such as contractual safeguards, binding corporate rules or recognised adequacy mechanisms, so that an appropriate level of protection is maintained.

8. Data protection measures

We apply technical and organisational safeguards to help keep your information secure:

Encrypted data transmission using current protocols, including TLS 1.3 or newer versions.
Strong encryption for sensitive information stored in our systems, including AES-256 where appropriate.
Regular security checks, penetration exercises and reviews by independent specialists.
Continuous monitoring intended to detect suspicious activity and attempted attacks.
Role-based permissions that restrict system access to authorised team members.
Client funds held separately through suitably regulated financial partners.

No digital system can eliminate every possible security risk. Our safeguards are intended to keep the likelihood and impact of threats as low as reasonably achievable.

9. Retention periods

Personal information is retained only for the relevant purpose or for the duration required under applicable law:

For as long as your account is active and our contractual relationship continues.
Following account closure, for the period required by law, which may be 5–10 years for tax or regulatory documentation.
Where consent is the basis for processing, including marketing, until you withdraw that consent.

Once information is no longer needed, we delete it securely or convert it into anonymised data.

10. Data subject rights

Depending on the circumstances, individuals have several rights relating to their personal information, including the right to:

Request confirmation of whether we hold personal information about you.
Request correction of information that is incorrect or completion of information that is incomplete.
Request erasure when there is no legal reason for us to continue keeping the information.
Request a restriction on processing where the law allows this.
Receive relevant information in a structured, commonly used and machine-readable form where this right applies.
Withdraw consent at any time for processing that takes place after the withdrawal.
Lodge a complaint with South Africa's Information Regulator or another competent privacy authority.

11. Cookies and similar technologies

Cookies and similar technologies allow the site to function, show how visitors interact with it and support service improvements. Essential cookies are used as needed, while analytics and advertising cookies are activated only after you grant permission. More information is available in our separate cookie notice.

12. Changes to this notice

This notice may be revised periodically to reflect changes in the law, regulatory expectations or the platform. The current version will be published on the site, and significant changes may be notified by email or through the platform.

13. Privacy support and contact

For privacy concerns, questions about this notice or requests relating to your rights, contact $site_gmail or use the website contact form. Our data protection officer will review your enquiry and respond within a reasonable timeframe.

By using Motsepe Wealth, you acknowledge that you have read this privacy notice and agree to its terms.